Frequently Asked Questions

Is there a cost for Diabetes Education?

There is no cost for this service if you are covered under OHIP. Educational materials/products will be provided at no cost to you.

Can I refer myself or my family member for this service?

You can make a self-referral or referral for a family member (with their permission) to any of our sites. Click Here to access a referral form for all of our sites or call 519-272-8210 ext. 2365 to book an appointment.

I am a healthcare professional. How do I refer someone to this service?

Click Here to access our Huron Perth Diabetes Program referral forms for any of our sites.

Can I drop in or do I need to make an appointment?

Our teams are not at each site every day & when they are, they are usually scheduled with clients. In order to provide the best possible service, we kindly ask that you schedule an appointment ahead of time.

I cannot get time off of work and/or I work shift-work. Can I schedule an appointment outside of regular business hours?

Please let us know this when booking your appointment. Some teams may offer extended hours & will try to offer you an appointment that best suits your needs.

Do I need to bring anything with me to my appointment?

If you have the following items, we strongly encourage you to bring these along to any of your appointments.

  • Logbook and/or glucometer
  • Food records
  • Updated list of medications (including any over-the-counter medications you may be taking)
  • If you will be starting insulin, please bring along any insulin supplies provided by your pharmacy/physician

What can I expect during my appointment?

Typically, you will meet with either the Registered Nurse, Registered Dietitian or both. Your diabetes team will need to ask you many questions to help determine how you currently manage your diabetes. Questions will touch on: your current medications, dietary habits, physical activity levels, risk factors/past medical history, social supports, etc. They will want to know if you have any questions & what your current knowledge is regarding your test results & diabetes.

How often will I need to come to see my diabetes team?

How often you see your diabetes team is dependent on your individual care needs. Generally, you may come in to see your team more frequently at first & then every 3-6 months for follow up thereafter. Some people may only need to be seen on a yearly basis while others may need to be seen on a weekly basis.
Adults using an insulin pump will need to be assessed at minimum 3 times per year.

What information will the team share with my family doctor and/or specialists?

After each visit, your diabetes team will send your doctor(s) a short summary of the visit which includes a list of recommendations the team has regarding your treatment plan. If a change in your medication is required, your team will work with your doctor to ensure you get a prescription as quickly as possible.

Can my diabetes team provide me with test strips, glucometers, insulin, etc.?

Your diabetes team will work with you to help you access any necessary supplies & will ensure you have the paperwork required for ongoing support for the supplies you need to help manage your diabetes.

Can I call my diabetes team if I have any questions?

Yes. However, please note that this is not an emergency service, so if you need an answer immediately please contact your family physician or emergency department.
If you have an insulin pump issue that needs immediate response, the pump companies have 24-hour emergency hotlines for you to call.

General Inquiry Form

Outreach Inquiry Form